Fleetmark works for letting agents, block managers and landlords across the Marchwell and Ledworth corridor. Reactive repairs on a clock, void turnarounds from $680, and a job board your coordinator can open at 2am to see where every job stands.
4 hours
Emergency
24 hours
Urgent
5 working days
Routine
Dispatch, 7am to 7pm
(555) 014-8080After 7pm the same number rings the on-call van, not an answering service. One van is on call every night of the year.
The clock starts when your coordinator presses send, not when a van happens to be free. Every job sits in one of these three bands, and the ones we miss stay on the board with the rest.
The nearest van drops routine work and goes. If the fix needs a part nobody carries, we make it safe, order it that afternoon and come back before the next morning.
97% of 312 emergencies inside 4 hours. Average time on site: 2h 14m.
Booked into the next working day with a two hour arrival window texted to the tenant, so nobody sits in waiting for a van that comes at five.
94% of 1,140 urgent jobs inside 24 hours. Average: 9h 40m.
Batched by block, so one van works a whole building in a morning. That batching is why routine work costs you less here than a single callout costs almost anywhere.
96% of 2,406 routine jobs inside 5 working days. Average: 2.8 days.
Sample figures for this concept. On a real site these are pulled from the last 90 days of jobs, not typed in once and forgotten.
Plumbing, heating, electrical, carpentry, locks, plaster and tiling out of the same van. 91 jobs in 100 are finished without a second visit.
Keys in to ready-to-let in 6.2 days on the 90 day average, from $680 for a one bed. Photographs and meter readings back to you the day we hand the keys over.
Stairwells, entry phones, fire doors, bin stores, lighting and grounds on a fixed monthly visit, with a written walk round you can put in front of a resident.
Gutters cleared in October, heating checks in September, communal redecoration on a five year cycle you can budget for instead of reacting to.
Gas, electrical, fire doors, legionella, alarms and emergency lighting, with every expiry date tracked and a reminder 60 days out.
Kitchens in voids, shower rooms, partition walls, door sets and fire door replacement. Over $4,000 we will tell you which contractor to call instead.
Tam Cardell runs it from the yard at Drayhill Road. Below is a working copy carrying sample jobs from one agent’s six blocks. Filter it by priority, filter it by block, and watch the clocks move.
Thursday 08:41. Refreshes every 30 seconds. Sample data.
Lift lobby, floor 4, Cadman Court
Dunnery · J-7713
Fire door wedged open and the closer arm has sheared (Fire safety)
Emergency
3h 34m left
Target 4 hours
Van on the way
Van 6, Rui P.
Flat 14, Wenlock Court
Marchwell · J-7712
Water coming through the kitchen ceiling from the flat above (Plumbing)
Emergency
2h 46m left
Target 4 hours
Van on site
Van 2, Osk B.
Flat 3, Ferrier House
Marchwell · J-7711
No heating or hot water, boiler locked out on F28 (Heating)
Emergency
2h 2m left
Target 4 hours
Van on site
Van 1, Nils V.
Flat 22, Tarnside Wharf
Saltbridge · J-7709
Front door will not lock, the latch has dropped out of the keep (Locks)
Emergency
56m left
Target 4 hours
Van on the way
Van 7, Joss R.
Stairwell, floors 2 and 3, Cadman Court
Dunnery · J-7708
Six communal lights out, the tenants are using phone torches (Electrical)
Urgent
18h 38m left
Target 24 hours
Van on site
Van 6, Rui P.
Flat 8, Baytree Mews
Ledworth · J-7706
Bathroom extractor dead, black spotting starting on the ceiling (Electrical)
Urgent
13h 14m left
Target 24 hours
Booked, tenant home after 4pm
Van 4, Bry C.
Flat 9, Wenlock Court
Marchwell · J-7705
Waste trap weeping under the kitchen sink, bucket in place (Plumbing)
Urgent
7h 32m left
Target 24 hours
Part collected, returning today
Van 2, Osk B.
Flat 5, Ashlock Row
Portis · J-7702
One bedroom with no power, the ring keeps tripping at the board (Electrical)
Urgent
1h 8m left
Target 24 hours
No access twice, third visit booked
Van 8, Wes O.
Flat 17, Ferrier House
Marchwell · J-7701
Sash catch snapped, the window will not hold open (Carpentry)
Routine
3d 12h left
Target 5 working days
On Thursday run
Van 1, Nils V.
Flat 2, Baytree Mews
Ledworth · J-7698
Dripping mixer tap and a sticking bedroom door, held for one visit (General)
Routine
2d 11h left
Target 5 working days
On Thursday run
Van 4, Bry C.
Bin store, Cadman Court
Dunnery · J-7695
Two fence panels down behind the bin store after the gales (Grounds)
Routine
1d 9h left
Target 5 working days
Panels ordered, in Tuesday
Van 6, Rui P.
Flat 21, Wenlock Court
Marchwell · J-7690
Void turnaround, keys in on the 14th, two coats and a final clean left (Void)
Routine
9h 20m left
Target 5 working days
Van on site, day 3 of 4
Van 3, Cal M.
Flat 6, Tarnside Wharf
Saltbridge · J-7688
Cracked tiles behind the hob, the batch is discontinued (Tiling)
Routine
3h 12m over
Target 5 working days
Overdue: waiting on a tile match from the merchant
Van 7, Joss R.
Flat 11, Ferrier House
Marchwell · J-7699
No hot water, immersion element failed (Heating)
Emergency
2h 11m
Inside the 4 hours
Closed, photos on the record
Van 1, Nils V.
Main entrance, Ashlock Row
Portis · J-7697
Entry phone ringing through but not releasing the door (Electrical)
Urgent
6h 24m
Inside the 24 hours
Closed, photos on the record
Van 8, Wes O.
Flat 19, Baytree Mews
Ledworth · J-7693
Shower screen seal perished and staining the tray (Plumbing)
Routine
2d 0h
Inside the 5 working days
Closed, photos on the record
Van 4, Bry C.
A managing agent sees every block they hold. A landlord with one flat sees one line. The tenant gets a text when the van is thirty minutes out, and the photos land on the property record before the van leaves the street.
Every day a flat stands empty costs more than the work does. The average across our 240 properties, from key handover to the photographs going back to the agent, is 6.2 days.
Day two and day three of the same flat at Wenlock Court.
6.2 days
The 90 day average time a flat is empty with us. Prices hold for any property under 900 square feet and are quoted in writing before a van moves.
Then we watch the expiry dates for you. A reminder goes to your coordinator 60 days out, and again at 21 days if nothing has been booked.
Our engineers hold their own tickets and the numbers sit on the certificate. If an inspection fails, the remedial job is raised on the board before the van leaves the building, so nothing waits for a report to be typed up on a Friday.
$41
The average monthly maintenance spend per property across the 240, reactive and planned work together. Sample figure.
One invoice per portfolio per month, one line per job, each line carrying the reference you already saw on the board.
Spend per property against your budget, so a block that is quietly eating money shows up in month two rather than at the year end.
Photographs before and after on every job over $200, on the property record, not in somebody’s phone.
A month end pack on the first working day: jobs by block, SLA performance, spend against budget, and everything still open with a reason.
30 day terms. No callout fee on contract properties, and no minimum charge for a visit to a block a van is already working on.
We have turned work down in three other towns this year because a van could not get there in four hours. That line is the whole reason the four hours is worth anything.
| Town | Properties on contract | 4 hour emergency cover | Vans that cover it |
|---|---|---|---|
| Marchwell | 96 | Yes | Vans 1, 2 and 3 |
| Ledworth | 54 | Yes | Vans 4 and 5 |
| Dunnery | 38 | Yes | Van 6 |
| Saltbridge | 26 | Yes | Van 7 |
| Portis | 16 | 4 hours by day, 6 at night | Van 8 |
| Grangeway | 10 | Urgent and routine only | Van 8 |
Taken over from a one man band who had stopped answering. Eleven communal fire doors failed inspection, the stairwell had been part painted for two years and the entry phone released on any code. Eight weeks, one van three days a week, $18,400 across eleven separate invoices the managing agent had already budgeted for.
11 fire doors replaced
Nine flats came back within seven weeks when a student let ended. We ran two vans on a rolling turnaround and kept a spare set of doors and handles in the yard. Average 5.4 days empty against the agent’s previous 14, which paid for the whole run twice over in rent.
9 voids in 7 weeks
I moved 140 properties across in one month, which I had been putting off for two years. The thing that sold it was being shown the board with someone else’s jobs on it, misses included. Nobody else offered to show me the misses.
Residents used to email me about the stairwell lights every week. Now the lights are on the monthly walk round and I get a photograph of them working. My inbox went quiet, which is the only measure I care about.
Eleven flats, all small stuff, all annoying. The bit I did not expect was them holding three jobs in one flat for a single visit instead of charging me three times. That is money they chose not to take.
A spreadsheet is enough. We price the portfolio off the list and a walk round of two of your worst blocks, and come back inside five working days with a rate card and an SLA you can put in a tender document.
Lockboxes go on, keys are tagged to property references and signed into the yard, and every gas and electrical expiry date you hold gets loaded so nothing lapses in the handover. Your coordinators get board logins the same week.
We report weekly for the first 30 days instead of monthly. If we miss the response time on more than 5% of jobs in that month, the month is not invoiced. That clause is in the contract, not on a poster.
Eight properties. Below that the four hour promise costs you more than it saves you, because you are paying for cover you will use twice a year, and we will tell you so rather than sign you.
The dispatch line rings the on-call van, not an answering service. One van is on call every night and every weekend on a rota of six. Out of hours emergency labour is $95 an hour rather than $62, with a one hour minimum.
If you want them to. Each block gets a reporting link and a card for the lobby. The job still lands on your board first, and you set which trades and which values go straight to a van without your approval.
Not on contract properties. Labour runs in 15 minute blocks after the first half hour, and there is no minimum charge for a visit to a block one of our vans is already working on that day.
Eleven tradespeople, all on the payroll, all background checked, all carrying a photo card the tenant can see through the door. No subcontracted labour on reactive work, so the same faces come back to the same blocks.
We keep three firms on retainer: a gas engineer for boiler replacements, a roofer and a drainage contractor with a jetter. They invoice us, we invoice you at cost plus 10%, and the job stays on your board the whole time.
Lockboxes on the block where the agent allows it, and everything else tagged to a property reference and signed in and out of the yard every day. Nothing goes home in somebody’s pocket.
Yes. Give us two blocks for a month at our normal rates with no contract, and watch every job on them. Most agents move the rest after about three weeks.
A spreadsheet of addresses is enough to start. We will walk two of your worst blocks and come back within five working days with a rate card, an SLA and the response times we can actually hold in your towns.
(555) 014-8080Unit 6, Drayhill Road, Marchwell. Dispatch 7am to 7pm, on-call van every other hour.
Already out to tender? Send the document. We answer tenders in the format they come in, and we will tell you which lots we are not bidding for.