Emergency vets, open all night, every night.
Open now
Current wait about 25 minutes (sample)
Call the emergency line
(555) 014-2400400 Kiln Street, Kilnport. Free parking at the ER doors. No appointment, no referral needed. The sickest patients are seen first, so your wait may change after you arrive.
Is it an emergency?
A quick guide, not a diagnosis. If you are not sure which column you are in, treat it as the one on the left and call us.
Come now
Get in the car. Call us on the way so we meet you at the door.
- Not breathing normally, or gums pale, grey or blue
- Collapse, or cannot stand up
- Suspected poisoning: rat bait, xylitol, chocolate, antifreeze, lilies in cats
- A bloated, hard belly, often with retching and nothing coming up
- A seizure lasting over 3 minutes, or several in a row
- Hit by a car, even if they seem fine now
Call first
A vet nurse will tell you in a couple of minutes whether tonight or tomorrow is right.
- Vomiting more than twice
- Limping, but still taking some weight on the leg
- An eye injury, or a squinting, weeping eye
- Not eating for 24 hours
Book with your vet
Your regular clinic is the right place for these, and it will cost you less.
- Itchy skin or ears
- Mild diarrhoea for one day, still bright and eating
- Vaccines and boosters
Not sure? We still pick up, day or night.
What to do on the way
1 Call from the car
Tell us the species, rough weight and what happened. The team is gowned and waiting when you pull in, not starting from scratch.
2 Keep them flat and still
For falls, car strikes or a hurt back, slide a blanket, board or car mat under them and lift as one. Keep cats in a closed carrier.
3 Bring what they ate
The wrapper, the pill packet, a piece of the plant or a photo of it. It can save an hour of guessing and a round of tests.
4 Pull up at the ER doors
Emergency bays are right outside the entrance on Kiln Street. If you cannot lift your pet, stay in the car and call. We bring a stretcher.
Five departments under one roof
When the ER doctor needs a surgeon, a scan or a cardiologist at 3am, they are down the corridor, not a transfer across town.
Emergency
Triage within minutes of arrival and an emergency doctor on the floor every hour of the year.
Around the clock
Surgery
Soft tissue, orthopaedic and emergency surgery in two theatres, with anaesthesia monitored by a dedicated nurse.
Around the clock
Critical care
An 18 bed ICU with oxygen kennels and one nurse for every three patients through the night.
Around the clock
Imaging
CT and ultrasound on site, with scans read by a specialist the same night instead of next week.
CT and ultrasound, 24/7
Cardiology
Echocardiograms, ECGs and heart failure plans from a board-certified cardiologist.
Weekdays, on call nights
The same team at 3am as at 3pm
- Patients a year
- 21,000
- Board-certified specialists
- 9
- Open, with no closing time
- 24/7/365
Sample figures for this concept.
Equipped for the worst night of the year
Everything a critical patient needs is in the building, switched on and staffed. No waiting for a machine to be booked or a result to come back from an outside lab.
- 64-slice CT scanner
- Most scans done in under ten minutes, often with light sedation only.
- Digital X-ray and ultrasound
- Including echocardiography for heart cases, in the next room to the ER.
- Two surgical theatres
- Each with its own anaesthetic machine and full monitoring at the table.
- 18 bed ICU
- Oxygen kennels, ventilator support and a separate isolation ward.
- In-house laboratory
- Bloodwork and blood gases back in about 20 minutes, day or night.
- Blood bank
- Stored blood and plasma for dogs and cats, ready before it is needed.
- A quiet cat waiting room
- Separate from the dogs, with shelves for carriers off the floor.
For referring vets
About half of our patients come to us from a family vet. We treat them, keep you in the loop and send them back to you. We do not keep your clients.
Referral form
Three minutes online. Attach history and images.
Open the formSame-day reports
Findings, images and the discharge plan in your inbox before you open next morning.
Direct line
Doctor to doctor, skipping the front desk.
(555) 014-2410
From owners and vets
Our lab ate a whole tray of brownies at 2am. She was seen in ten minutes and home by breakfast, and a nurse called the next afternoon just to check on her.
Bloat, on a Sunday night. The surgeon explained everything in plain words in the corridor and he was in theatre twenty minutes later. He is asleep on my feet as I type this.
I referred a cardiology case on a Friday afternoon and had the echo report in my inbox that evening, with a plan I could follow on Monday.
Tell us you are on the way
The ER desk sees this as soon as you send it, so a nurse can be ready at the door with the right kit. If your pet is not breathing or is fitting, skip the form. Call and drive.
(555) 014-2400400 Kiln Street, Kilnport. Open 24 hours, 365 days a year.